ORDERING POLICIES

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Ordering: Mosley accepts ordering by phone, fax, or by mail. Visa, Mastercard, American Express, Discover Card, Bank Wire Transfers, Check or Money Order drawn on a United States bank accepted as payment.

Phone Orders: Mosley is factory-direct in the United States of America. Specify whether payment is by Visa or Mastercard. Shipping and handling charges are added at the time of order. Due to the nature of our product and the types of materials used, ALL payments are processed at the time of order. Mosley no longer accepts COD orders. 

Mail Orders:  Include proper address and phone number. Specify whether payment is by check, money order, Visa, or Mastercard. Please call to obtain a shipping quote prior to mailing your order. Sorry no COD orders. Quotations are firm for a period of thirty (30) days after submittal of quote to buyer.
Shipping: Orders are shipped via FedEx or USPS priority mail unless otherwise specified. All LTL truck shipments are shipped Freight Pre-Paid unless prior arrangements are made. All orders are sent FOB shipping point.  
Delivery: Due to the nature of our product and the materials used, lead times vary across product lines. Please visit our NEWS page for current lead time information.  Most smaller items are shipped immediately from stock. Larger items are usually subject to lead times. Please specify any special delivery terms at the time of ordering. We will try to accommodate any special delivery request if allowable.
For Custom/Commercial: Delivery commitments will be met whenever possible. All custom-designed antennas and some cataloged types are assembled in prototype and installed on test range to assure optimum tuning. Weather is thus a determining factor in meeting delivery schedules. We assume no responsibility for such delays beyond our control including delays in materials and contractual agreements shall not be effected thereby.
Returns: A return materials authorization number, or RMA number, must be obtained before returning any merchandise. All returned items must be in new, unused condition and in the original boxes. Credit will not be issued for returned material if it has been assembled, marked, altered, or abused. Shortages must be reported within 5 days of receipt of shipment. No returns will be accepted after 30 days from invoice date. Orders placed incorrectly may be subject to a 15% restocking fee. Returned orders may be subject to a restocking fee of up to 20%, and we reserve the right to inspect returned goods and adjust credit in accordance with condition of goods. Shipping and handling charges are non-refundable. Any packages returned to Mosley without an RMA will be refused upon delivery, and Mosley will not be held responsible for loss or damage due to subsequent refusal. Please be sure to return any item of value properly insured.  Any refund will be given as company credit.
Cancellations: All Amateur orders are made to order.  If an order is placed and then subsequently cancelled, a cancellation fee of 20% plus $25 will be charged.   Credit Card orders which are cancelled prior to production/shipment may be subject to a processing fee of up to 8% in addition to the cancellation fees.
Change Orders: All Amateur orders are made to order.  If an order is placed and then subsequently changed prior to shipment, a change order fee of 15% will be charged.
Amateur orders: are made to order.
For Custom/Commercial Orders: Buyers who cancel orders after work has begun, but before completion of orders, will be invoiced for any special materials purchased for the jobs, plus tooling costs directly involved and labor expended.
Damaged, Lost or Short Shipments: Notify your local Federal Express office immediately. Also contact us so that we can reship the merchandise and place a claim. Keep damaged goods and containers until advised to dispose.

Prices are subject to change without prior notice or obligation.
Mosley is not responsible for printer errors.
Mosley reserves the right to change product and material specifications without prior notice or obligation.


MOSLEY ELECTRONICS 

Sales: 800-325-4016     Technical: 636-583-8595

 

 

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